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Privacy policy for the Veritill Shopify app
Last updated: 13 November 2026.
In short: the Veritill app reads your delivery settings and creates a review policy page in your shop. We store only what we need to connect to your shop. We never see or store information about your customers or their orders.
Who we are
Veritill is run by Aksha Kumari, a sole trader in the UK ("we"). We decide how the data described below is used. Contact: support@veritill.co.uk. This policy covers the Veritill app for Shopify. Our website has its own privacy notice.
What the app can access in your shop
When you install the app, Shopify asks you to approve these permissions:
- Shipping and delivery settings, and markets: to find your cheapest flat-rate UK delivery charge.
- Online store pages: to create or update your "Review policy" page when you ask us to.
The app also reads your shop's name, currency and contact email, to show them in the app and to fill in the review policy form for you.
What we store, and why
- Access tokens for your shop. Shopify gives us these so the app can work with your shop. We keep them, with your shop's address, on our hosting provider's storage until you uninstall the app. Lawful basis: providing the service you installed (our contract with you).
- Your UK delivery rate. We save the rate we find, for example "£3.99 Standard UK delivery", inside your own Shopify store as app data, so the price line on your product pages can show it. It is not kept on our servers. We check it again each night so it stays up to date.
- Your review policy answers. We use them to write the page in your shop. We don't keep a copy: the page itself, in your shop, is the record, and you can edit or delete it at any time.
- Technical logs. Our hosting provider keeps short-lived logs of requests and errors, which can include your shop's address, to run and protect the service.
We don't store your shop's name or contact email. We don't use the app's data for advertising, and we don't sell it.
Your customers
The app never receives your customers' names, addresses, orders or payment details. The price line it adds to your product pages works entirely in the shopper's browser from information already on the page. It sets no cookies and sends nothing to us.
Billing
The app is free during the beta. Any future paid plan will be billed by Shopify on your Shopify invoice. We only see whether your shop has an active plan, never your payment details.
Who else is involved
- Shopify, which runs your shop and the app platform, and handles any billing.
- Cloudflare, which hosts the app and stores the access tokens for us.
These providers may process data outside the UK. Where they do, they rely on the safeguards set out in their own data protection terms.
How long we keep it
- When you uninstall the app, Shopify tells us and we delete your shop's access tokens straight away.
- When Shopify asks us to erase a shop's data, which it does after an uninstall, we delete anything we still hold for that shop.
- If Shopify passes on a request from one of your customers to see or delete their data, we reply that we hold none.
Your rights
You can ask what data we hold about you or your shop, or ask us to correct or delete it, by emailing support@veritill.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
If we change how the app uses data, we'll update this page and the date at the top. Where a change matters to you, we'll tell you in the app before it takes effect.